Support and contact

Have a question, a suggestion or a problem with Cinemova? This page tells you how to reach us and answers the most common topics.

Contact us

Email: ulasisbl@gmail.com. We usually reply within 2 business days. Please tell us which device (phone model, OS version) and which screen of the app the problem occurs on; a screenshot helps.

Your account

Forgot your password? Use the “Forgot password” link on the sign-in screen to receive a reset code by email. Accounts created with Google or Apple have no password; sign in with the same button.

You can temporarily suspend or permanently delete your account in the app under Profile › Settings, or on the site under Settings. If you can no longer access the app, submit a deletion request on the account deletion page.

Content and safety

If you see a post, comment, message, profile, community or list that breaks the rules, use the Report button on it; you can also block the user. Reports are reviewed within 24 hours. Our child safety standards and the emergency contact are on the child safety page.

Frequently asked questions

General questions such as what Cinemova is, whether it is free and how recommendations are chosen are answered in the FAQ on the home page. Movie and show details, posters and “where to watch” data come from TMDB and JustWatch; if you spot something missing or wrong, let us know.

Privacy and terms

What data we process is described in the privacy policy, and the rules of the service in the terms of use. For any request about your data, write to ulasisbl@gmail.com.